| | |  | | Silanta Technologies is jam-packed with powerful features. We have compiled a list of some frequently asked questions to help you understand our software.
QUESTION:
Does Silanta Technologies have the power I need?
Answer:
Yes. Built on a multithreaded service architecture, Silanta Technologies uses advanced features such as JIT compilation and caching that ensure high performance on the most demanding sites. The deployment platform supports multi-server clusters with native load balancing and fail over to serve high-volume, transaction-intensive, applications reliably. In simpler terms, this means Silanta Technologies can scale up to be as large as you need it to be.
QUESTION:
Does Silanta Technologies support seller (consignment) features?
Answer:
Yes. They can add, edit and delete their own items. Real-time reports per seller are available.
QUESTION:
Can I charge a listing fee and a percentage of the sale to the seller (consignor)?
Answer:
Yes. You can charge a listing fee and/or a percentage of the sale that varies from seller to seller.
QUESTION:
Can I use your software on my own server?
Answer:
Yes. You can also use Silanta Technologies' super-fast dual or Xeon servers, available to host your auction. For rate information and a personal tour, please contact us.
QUESTION:
Do I have to purchase the software to have Silanta Technologies host my site?
Answer:
No, we provide the software as a part of the service. However, if you wish to move to your own server, you will need to purchase a copy.
QUESTION:
If I choose to have Silanta Technologies host my auction, will Silanta Technologies limit how many auctions I can have per month?
Answer:
No, Silanta Technologies charges a Base Monthly Fee regardless of the
number of auctions you have per month.
QUESTION:
If I choose to have Silanta Technologies host my auction, will Silanta Technologies limit the number of lots I can have?
Answer:
The number of lots you may have per auction is based on the plan you select. Silanta Technologies does not charge a per-lot fee.
QUESTION:
If I choose to have Silanta Technologies host my auction, will Silanta Technologies charge a commission?
Answer:
Silanta Technologies will not charge a commission on auction sales, but you can charge the sellers (consignors) to sell their items.
QUESTION:
Is there a charge to place photos in the auction?
Answer:
No, you can have as many photos as you like in your auction.
QUESTION:
Will Silanta Technologies host my web-site?
Answer:
Absolutely. We will host your web-site in addition to your auction. We will not charge any additional setup fees, and the hosting charges are included in your auction fees.
QUESTION:
If I purchase, lease or rent Silanta Technologies products, how much will training cost?
Answer:
For 1 Month - Two Hours product training, Included free Installation support Configuration, Consultation on built-in functionality Unlimited e-mail, One hour Premium Phone Support, Standard Installation, is included in you purchase price.
QUESTION:
Under Host's Liability and Warranty if the site were to encounter any downtime would the monthly hosting service fee be pro-rated to reflect that lost time?
Answer:
Yes
It is Silanta's policy to pro-rate hosting in the event of and outage. however Silanta prides itself on the ability to maintain an uptime of 99.99%.
QUESTION:
Is there an up-charge for Silanta backing up my files?
Answer:
No
We schedule automated backups 7 days a week. If you need a copy of your backup it can be provided on a scheduled basis. Please consult a support representative on the many ways we can provide this service.
QUESTION:
Is the rating system based on feedback from other users?
Answer:
Yes
QUESTION:
How big is a small photo and how small is a big photo on the screen?
Answer:
The administrator can size both small photos and big photos to any desired size using Silantas' Image Resizer.
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